SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE

service quality evaluation of teaching-learning system in higher education

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...

InstItute for HIgHer educatIon PolIcy

Service Quality and Customer Satisfaction in Higher Education in Pakistan

Customer service and quality are driving forces in the business community. As higher education institutions strive for better service quality, the assessment of educational service quality is required to provide feedback. This study analyzes the relationship between service quality and its dimensions that lead to customer satisfaction in higher education. The sample was drawn from 22 different ...

Measuring service quality in higher education: HEdPERF versus SERVPERF

Purpose – This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely Higher Education PERFormance (HEdPERF), SERVPERF and the moderating scale of HEdPERF-SERVPERF) within a higher education setting. The objective was to determine which instrument had the superior measuring capability in terms of unidimensionality, reliability, validity an...

Accreditation of the quality assessment model of electronic curriculum in higher education of the country

Abstract Introduction: For evaluating the quality of e-curriculum in order to improve and   having efficiency in e-learning a suitable and valid model is very important, which is the purpose of this study. Methods: The present study is classified as qualitative research in terms of data collection method. The research population is all of specialists, professors and experts active in the fiel...